Privacy Policy – 92stark Pakistan Online Betting Platform

92stark operates as an online betting and gaming platform serving players in Pakistan. Our platform — accessible at 92stark.net — provides sports betting, esports betting, Ludo tournaments, Baccarat, and related promotional services. When we say "92stark", "we", "us", or "our" in this Privacy Policy, we are referring to the entity responsible for operating the 92stark platform.

This Privacy Policy applies to all personal data collected through the 92stark website, mobile browser experience, and any communications you have with our customer support team. It covers every registered 92stark player regardless of which products they use — whether you bet on football, play Baccarat, enter a Ludo tournament, or simply browse the odds without betting.

By creating a 92stark account or using any part of the 92stark platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside the 92stark Terms and Conditions and Responsible Gaming policy, both of which form part of the overall agreement between you and 92stark.

92stark collects personal data across several categories. The table below summarises what we collect and why each category is necessary:

92stark does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless required for a specific responsible gaming intervention and with your explicit consent.

92stark collects personal data through several channels. Understanding these helps you make informed choices about the information you share with us:

• Direct collection — registration: When you create a 92stark account, you provide your name, mobile number, date of birth, and email address directly. This is the primary source of identity and contact data.
• Direct collection — transactions: When you make a deposit or withdrawal via JazzCash, Easypaisa, NayaPay, SadaPay, bank IBFT, or card, transaction reference data is recorded automatically by our payment processing system.
• Direct collection — support interactions: When you contact 92stark's customer support via live chat or email, the content of that communication is recorded and stored for dispute resolution and quality purposes.
• Automated collection — platform activity: As you navigate and use the 92stark platform, our systems automatically log technical and usage data including IP address, device information, and pages accessed.
• Automated collection — cookies: 92stark uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse platform performance. Full details are in the Cookies section of this policy.
• Third-party verification: If you submit identity documents for KYC verification, our verification provider processes those documents on our behalf and returns a verification result. The raw document data is not permanently stored by 92stark beyond the minimum legally required period.

92stark processes your personal data for specific, legitimate purposes. We do not process data for any purpose not listed here without first obtaining your consent or being required to do so by law:

• Operating your account: Processing deposits, withdrawals, bets, and gaming sessions. Without this processing, the 92stark service cannot function.
• Identity verification and age checks: Pakistani law and responsible gaming standards require us to confirm that all players are 18 or older and are who they say they are. KYC verification fulfils this requirement.
• Fraud and security: Monitoring for suspicious account activity, duplicate accounts, payment fraud, and money laundering. 92stark has a legal obligation to report certain suspicious activities to relevant authorities.
• Responsible gaming monitoring: Analysing betting patterns for indicators of problem gambling. When our systems flag a concern, a member of the 92stark responsible gaming team may reach out to offer support tools.
• Customer support: Using your account and transaction history to resolve queries, disputes, and technical issues efficiently.
• Marketing (with your consent): Sending promotional emails and SMS messages about 92stark offers, new features, and tournament announcements — only if you have opted in to marketing communications.
• Platform improvement: Analysing anonymised usage data to understand how Pakistani players use 92stark and where the experience can be improved.
• Legal compliance: Retaining certain records for the periods required by applicable law and providing data to regulatory authorities when legally obligated to do so.

92stark shares personal data with a limited set of third parties strictly as required to deliver the service. We never sell your data. Every third party we work with is contractually obligated to protect your information to the same standard we apply internally.

• Payment processors: JazzCash, Easypaisa, NayaPay, SadaPay, and card payment networks receive the transaction data necessary to process your deposits and withdrawals. Each of these providers operates under their own privacy frameworks.
• Identity verification providers: Our KYC verification partner receives your submitted identity documents solely for the purpose of age and identity verification. They do not use this data for any other purpose.
• Fraud prevention services: 92stark uses third-party fraud screening tools that may receive technical data (IP addresses, device fingerprints) to identify patterns associated with fraud or account abuse. No financial data is transmitted to these services.
• Cloud infrastructure providers: 92stark's platform runs on secure cloud infrastructure. Our infrastructure provider stores data on encrypted servers but has no ability to access the content of that data.
• Regulatory authorities: 92stark may be legally required to disclose certain player data to relevant authorities. We comply with lawful requests and challenge requests we believe to be unlawful.
• Business transfers: In the event of a merger or acquisition involving 92stark, player data may be transferred to the acquiring entity. Players will be notified in advance of any such transfer.

Given that 92stark handles real money transactions in PKR, we take the security of financial data with particular seriousness. Here is exactly how your payment information is handled:

• 92stark does not store complete JazzCash or Easypaisa wallet numbers on its servers. Only masked references (e.g., the last four digits of a number) are retained for customer support and dispute resolution.
• Full bank account details submitted for IBFT withdrawals are used solely to process the specific withdrawal request and are not retained permanently once the transaction is confirmed.
• Visa and Mastercard payment card data is handled by our PCI-DSS compliant payment processor. 92stark never sees, stores, or processes complete card numbers.
• All transaction amounts, dates, and methods are retained in your 92stark account history for 5 years in accordance with financial record-keeping requirements. You can view your full transaction history through your account dashboard at any time.
• In the event of a disputed transaction or a withdrawal investigation, 92stark may retain payment reference data for the duration of the investigation and for 12 months following its resolution.

92stark uses cookies — small text files stored on your device — and similar technologies to make the platform work properly and to understand how players use it. Here is a breakdown of the cookies we use:

92stark does not use advertising or retargeting cookies. We do not allow third-party advertising networks to place cookies on the 92stark platform. You can manage cookie preferences through your browser settings at any time — note that disabling essential cookies will affect your ability to log in and use the platform normally.

92stark retains personal data for no longer than necessary for the purpose it was collected. The retention periods below reflect both our operational needs and applicable legal requirements:

• Account data: Retained for the duration of your account plus 5 years following closure. This is required for audit, dispute resolution, and legal compliance purposes.
• Financial transaction records: Retained for 5 years from the date of each transaction in line with standard financial record-keeping practice.
• KYC and identity documents: Retained for 5 years from account closure. Required for anti-money laundering compliance.
• Customer support records: Retained for 2 years from the date of the interaction or until a related dispute is fully resolved, whichever is later.
• Marketing consent records: Retained for 3 years from the date of consent or from the date of last engagement, whichever is more recent.
• Technical logs (IP, device data): Retained for 12 months and then automatically purged from active systems.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to any individual. Anonymised aggregate data (e.g., total platform traffic, overall betting volumes) may be retained indefinitely as it no longer constitutes personal data.

Data security is an operational priority at 92stark, not a compliance checkbox. The following technical and organisational measures are in place to protect your personal information:

• Transport encryption: All data transmitted between your device and 92stark's servers is encrypted using TLS 1.3 with 256-bit AES encryption. The padlock in your browser confirms this is active.
• Storage encryption: Personal data stored in 92stark's databases is encrypted at rest. Even in the unlikely event of an unauthorised access to our storage infrastructure, the data would be unreadable without the encryption keys.
• Access controls: Only 92stark staff with a legitimate business need can access your personal data. Access is logged, audited, and subject to strict role-based permissions. No single employee has unrestricted access to the full player database.
• Two-factor authentication: 92stark offers two-factor authentication (2FA) for all player accounts. We strongly recommend enabling 2FA through your account security settings.
• Penetration testing: 92stark's platform undergoes regular security testing by independent security professionals to identify and remediate vulnerabilities before they can be exploited.
• Incident response: In the event of a data security incident, 92stark has a documented incident response plan. Affected players will be notified promptly with clear information about what happened and what steps to take.

As a 92stark player, you have rights over the personal data we hold about you. These rights are genuine and actionable — not just text on a page. To exercise any of the rights below, contact us at support@92stark.net with the subject line "Data Rights Request". We will respond within 14 days.

92stark does not knowingly collect personal data from anyone under 18 years of age. Our services are strictly for adults and every account goes through age verification as part of the registration and KYC process.

If 92stark discovers that an account has been opened by or on behalf of a person under 18, the account will be immediately suspended, all pending bets voided, and any deposited funds returned to the payment method used. The personal data associated with the underage account will be deleted from our systems within 30 days, except where retention is required to satisfy a legal obligation or to prevent recurrence.

If you believe a person under 18 has created or is using a 92stark account, please contact us immediately at support@92stark.net. We take these reports seriously and act on them promptly.

92stark reviews this Privacy Policy regularly and updates it when our data practices change, when relevant laws or regulations change, or when we add new services that affect how we handle personal data.

When we make material changes to this policy — changes that meaningfully affect your rights or how we use your data — we will notify registered players via email to the address on file at least 7 days before the new version takes effect. The "Last Updated" date at the top of this page always reflects the most recent revision.

Continuing to use 92stark after a policy update takes effect constitutes your acceptance of the revised policy. If you disagree with any material change, you may close your account before the effective date. Your remaining balance will be paid out in accordance with the withdrawal rules in the Terms and Conditions.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how 92stark has handled your personal information, please reach out to us. We take privacy enquiries seriously and aim to respond within 14 working days.

• Email: support@92stark.net — include "Privacy Policy" or "Data Rights Request" in the subject line so our team can route your message correctly.
• Live chat: Available through your logged-in 92stark account dashboard, 24 hours a day, 7 days a week. For data rights requests, please follow up by email to ensure a written record.
• Language: You may contact us in English or Urdu. Our support team responds in both languages.

If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter to the relevant data protection authority. We will always provide you with the appropriate contact information if you request it.